Irwin R Cortez
Desktop Support Analyst with 10+ years of Tier 2–3
enterprise IT support experience specializing in
device imaging, Intune MDM, Azure AD, and O365
administration. Proven record of supporting 5,000+
users across nationwide deployments, streamlining
device onboarding, and delivering fast, reliable
end-user service. Bilingual (English/Spanish)
professional recognized for rapid problem
resolution, exceptional client service, and
efficient rollout of modern endpoint solutions.
Desktop Support Analyst with 10+ years of Tier 2–3
enterprise IT support experience specializing in
device imaging, Intune MDM, Azure AD, and O365
administration. Proven record of supporting 5,000+
users across nationwide deployments, streamlining
device onboarding, and delivering fast, reliable
end-user service. Bilingual (English/Spanish)
professional recognized for rapid problem
resolution, exceptional client service, and
efficient rollout of modern endpoint solutions. Open
to long-term full-time employment.
Expertise:
- Azure / Intune MDM / Autopilot
- SCCM / MECM / Endpoint Mgmt
- Azure AD / O365 Admin
- Imaging / Deployment / Refresh
- Networking / Routers / Switches
- iOS / Android MDM Support
- Break/Fix / Inventory / VOIP
- Hardware Lifecycle / Recycling
- ServiceNow / Windows 10/11
Professional Development
Management Information Systems Organization (MISO)
Career Officer - Development for Information Technology Business Professionals
National Society of Leadership and Success (NSLS)
Professional Development Officer - Sigma Alpha Pi, Community of Leaders for Personal Success
Honors & Awards
NSLS Certificate of Recognition ~ Leadership Excellence (2015)
MISO Certificate of Appreciation ~ Outstanding Contribution (2015)
National Engaged Leader Award Certificate ~ Community Impact (2015)
SLICE Annual UHCL Student Leadership Certificate ~ Leadership Development (2014)
Education & Training
Bachelor of Science, Management Information Systems
UNIVERSITY OF HOUSTON-CLEAR LAKE
Area of emphasis: Information Systems (IS)